The Legal Stuff

Who are we.

Privacy

Returns

Delivery

Faulty or damaged goods

Images and Copyright

Affiliate Links

Who are we ?

Character Bedding is a website operated by JMD Online Ltd, a company with many years of experience in the supply of childrens bedding and associated products. Our registered office is 1st Floor, Unit 13 Victoria Way, Pride Park, Derby, England, DE24 8AN. We are a company registered in England and Wales with company number 08880052 and are registered for VAT in the United Kingdom with VAT number GB185009704 . You can contact us via email at sales@jmdonline.uk

Privacy

We do truly value your privacy. In short, we will never pass your details on to any other company for the purpose of marketing. The only information that we pass on to other companies is the information required for the successful fulfillment of your order such as details required by couriers, financial institutions for the processing of payments and fraud detection, and to any law enforcement or debt recovery agent as required by law. As your payment is processed by PayPal, we do not store your credit card information, and all data with regard to your payment is encrypted. You can view our full privacy policy here.

Returns

We offer a 60 day returns policy. If you should change your mind about your order within 60 days of receipt, simply return it to: Returns Department, 140 Vernon Road, Nottingham, NG6 0AD, United Kingdom with a note containing your name, address and reason for return. Please be aware that you are responsible for the cost of returning the item(s) and are advised to send via a method that includes proof of delivery. Once we receive your item(s), we will normally process your refund normally within 2 working days.

Exclusions:

  1. For health and hygiene reasons, items can only be returned if they are in their original unopened packaging.
  2. Any order that included a free gift or a ‘bundle’ item must returned in full for your refund.

Delivery

We aim to despatch all orders placed before 4:00 PM (Monday to Friday excluding UK Public and Bank Holidays) the same working day either by Royal Mail 48, Royal Mail 24 or our chosen courier. Royal Mail 48 is a 2- 3 day service, Royal Mail 24 is a 1 or 2 day service, and our courier is a next day service to mainland UK (excluding Scottish Highlands and Islands and Northern Ireland). Delays in delivery may occur to remote locations, at times of severe weather, during peak periods, or due to circumstances beyond our reasonable control. Unfortunately we can not guarantee next day delivery.

Faulty or damaged goods

If your order requires a signature upon delivery and the outer packaging is clearly damaged, please either sign for the delivery marking it as damaged, or refuse the delivery. In either case please inform us within 24 hours via email at sales@jmdonline.uk so that we can rectify the problem as soon as possible.

In the very rare event that there is a fault with your bedding please notify us at sales@jmdonline.uk with details of the problem. If you can send us an image via smart phone etc that will definitely be of benefit. We will then endeavour to rectify the problem just as fast as we can.

All images and / or logos on this website are copyright JMD Online Ltd or the respective rights owners and are used to promote their officially licensed products. Some images may contain an electronic watermark to trace their usage, and any unauthorised use of these images may result in legal action being taken against the owner and / or host of the website displaying these images.

From time to time we may be out of stock of a product either temporarily or permanently. Rather than leave you disappointed, we may include a link at the bottom of the product description page. This link will take you to the same item on the Amazon UK website. If you decide to purchase from Amazon after following this link, you will be entering into a contract with Amazon or the Amazon marketplace seller and not with us. We do receive a small commission from Amazon for any purchases made this way (we believe in being totally honest and open with you).

Take me to the top of the page.